You are responsible for your backups and web content, exceptions are for those who have contracted us to do so.
We create our own monthly backups of accounts that are under 1 GB and 100,000 inodes. We can restore your web, email and database content from those per your request. However, this is NOT a procedure you should rely on to keep copies of your content safe; we recommend you make your own backups. Our backups are made once a month on a random day, and only the newest backups are kept. We make no guarantees about our monthly backups, and we do require a service fee to restore the backups for you. If you do the restoraion yourself, then the fee is $0 (free).
To request a restoration of your content from a backup file, simply fill out a support ticket. When you get to the instructions, please clearly indicate what content you want restored (folder, emails, databases, etc) and what you do not want restored.
Note: You may only create backups via cPanel of 4 GB or less. If your backup is larger than 4 GB or over 100,000 inodes, you must contact ChilliWeb support for help to bypass the limit. Please note that we are unable to manually create full backups of accounts that are larger than 10 GB. Other limitations may also apply. Accounts are limited to one (1) cPanel backup stored on the account.
What if my account was suspended?
If your account is suspended less than 1 month before we run backups, your account will still be backed up!
If you are suspended for more than a month when we run backups, your old backup will be erased and you will not be included in the new backups. Thus, we will have NO backups for your account. So, it is very important that you maintain your own backups.
How do I restore my own backup?
A partial backup (home directory backup and databases) can be restored in cPanel, same place where you made the backup.
A full backup must be restored by the root user for the server. We will restore your full backups under the payment of a service fee. Simply fill out a support ticket. When you get to the instructions, please indicate the name of the file and where we can find it.
