A full backup is a backup of all of your files, e-mail, databases, etc. To run a full backup, you can not download the full backup right away. The backup takes time to perform and the server will send you an email once the backup is ready to download. Below are steps to requesting the backup to be performed.
You may only create cPanel backups of 4 GB or less. If your backup is larger than 4GB, you must contact ChilliWeb support for help to bypass the limit.
If your hosting account uses less than 4GB, please follow the procedure below to back it up:
- Click Backups
- Click Generate/ Download Full Backup
- In the drop down menu, select Home Directory
- In the box to the right of Email Address, type the email address where you will receive notification once the back up is done.
- Leave the rest of the settings blank.
- Click Generate back up.
- This will generate the back up for you and place the TAR.GZ file inside of your Home Directory.
- You can now download the backup via cpanel / FTP/ or SSH
If you would like to download the backup from cPanel (easiest way), please do the following:
- Click Backups
- Click Generate/Download a Full Backup
- Under "Backups Available for Download", click the link with the file name of the backup.
- It will then start to download.
- Select a destination on your PC for where you would like to save it to.
- Click Save
How do I restore my own backup?
A full backup must be restored by the root user for the server. We will restore your full backups under your request and payment of a service fee. Simply send us an support ticket. When you get to the instructions, please indicate the name of the file and where we can find it.
